Purchases in Rebel Racing are mediated by Google or Apple, depending on the device you use, and the payment methods accepted are defined by the respective app stores.

If you already have an accepted payment method linked to your Apple/Google account and you're having problems to complete a purchase, here are some troubleshooting steps that usually help:
  1. Check that you have a fast and reliable Wi-Fi or mobile data connection. A simple way to do this is by loading a video or website online.
  2. Force close, then reopen the game and try to make the purchase again.
  3. Restart your device. Sometimes restarting the device can help fix purchase issues.
  4. Make sure the date and time on your device are correct. If you have recently changed the date and time on your device, please make sure it's accurate.
Also, here are a few common issues related to the app stores, depending on your device's platform:

Apple

If you have unpaid balance in the App Store or iTunes Store, you might see one of these messages:
  • "There is a billing problem with a previous purchase. Please edit your billing info to correct the problem."
  • "There is a billing problem with a previous purchase. Click Purchase History to view and correct the problem. You will not be able to buy until this billing issue has been resolved."
If your financial institution declines a charge or there's an issue with your payment method, your order will be cancelled and you won't get your items.

Find an unpaid bill
  1. On your iOS device: Go to Settings - [your name] - iTunes & App Store, then tap your Apple ID.
  2. Tap View Apple ID and sign in with your Apple ID, then tap Purchase History. (You can also view your purchase history in the App Store or iTunes Store.)
  3. Find the unpaid purchase, which is likely at the top of the list, and tap it. You must pay for any unpaid purchases or subscriptions before requesting a refund or making additional purchases.
Use a different payment method

You can change your billing information in Settings on your iPhone, iPad, or iPod touch, or in iTunes on your Mac or PC. Use a valid payment method in your country or region with money available on it. After you update your billing information, the App Store or iTunes Store automatically attempts to charge any outstanding orders to your updated payment method.

If you see an unexpected charge

After you pay for the purchase, you can request a refund if you don't recognize the purchase. You can also cancel a subscription if you don't want to continue it. If a child or minor has access to your device, you can set up parental controls and restrict their purchase permissions. If the child or minor has their own device, you can also set up Family Sharing to control what they buy on their device. If you previously contacted your financial institution to dispute a charge from the App Store or iTunes Store, you might need to contact them again to authorize that charge and future purchases from the App Store or iTunes Store.

If you still need help, contact Apple Support.

Android
  • Make sure your card information is up to date in Google Payments
Expired credit cards or old billing addresses are a common reason for payments not working properly.
  • Try a different payment method
If you're trying to make a purchase but the transaction is declined or the payment won't go through, try to change your payment method. Sometimes a different payment method will help your transaction go through. To change your payment method:
  • On your Android phone or tablet, try to make a purchase in the app of your choice;
  • When the pop-up with the price shows up, click on the arrow next to the payment method;
  • Choose a different payment method or add a new one.
  • Complete your purchase.
Remove or update expired cards

Expired cards cause payments to be declined. To update expired cards:
  • Sign in to https://pay.google.com with your Google Account.
  • Find the payment method you are trying to use for the purchase.
  • Check the expiration date of the payment methods listed.
  • Remove or update any expired payment methods.
Check if your zip code is up to date

If your credit card is registered to a different address that can cause the payment to be declined. Check the zip code matches your current address:
  • Sign in to https://pay.google.com with your Google Account.
  • Find the payment method you are trying to use for the purchase.
  • Click Edit.
  • Check that the zip code listed matches the zip code of the billing address of your card.
  • If needed, update the zip code.
Force Google Play to stop, and clear the cache

First, force Google Play to stop:
  • On your Android phone or tablet, open your device's Settings app.
  • Scroll down and tap Apps or Application manager (depending on your device, this may be different).
  • Tap Google Play Store.
  • Tap Force stop.
Second, clear the cache for Google Play:
  • On your Android phone or tablet, open your device's Settings app.
  • Tap Apps or Application manager.
  • Tap Google Play Store.
  • Tap Storage.
  • Tap Clear cache. Next, try your purchase again.
If you still need help, contact Google Support.